Frequently Asked Questions

Take a look at some of our most asked questions about our property management firm, investment opportunities and the services we offer for quick help at a glance.

General FAQs

What services do you offer?

At Jon Sol Properties, we specialise in providing a full spectrum of property services tailored to meet the diverse needs of our clients. Our services include:

Property Sales

We buy property in any condition. Simply schedule a free valuation and get an instant cash offer.

Property Investment

We give property investors access to lucrative buy-to-let and deal sourcing opportunities.

Property Management

We handle all aspects of property management, from tenant sourcing to maintenance, ensuring your investment is well taken care of.

Property Rentals

We have a wide range of well-managed rental properties across the UK, ready for occupancy.

What sets your agency apart from other letting agents in the area?

We understand the importance of affordability and transparency, which is why we strive to offer competitive rates for our property services without compromising on quality. What distinguishes our letting agency from other letting agents in the area is our commitment to providing competitive pricing and nationwide coverage.

Whether you're a landlord seeking property management services or a tenant searching for your next rental home, we deliver accessible and professional solutions tailored to your needs.

For Vendors

Do you buy properties in any condition?

Yes! Jon Sol Properties buys homes across the UK, whether they are tenanted, need major repairs, renovations, or are in perfect shape. You don’t need to spend time or money fixing anything.

How quickly can I get a cash offer for my property?

Once you provide your property details, our team will conduct a free valuation and give you a guaranteed cash offer within 24 hours.

For Investors & Landlords

How do you market rental properties to attract tenants?

Our rental property marketing strategy is comprehensive and targeted. We begin with expert rental valuations and tailored advice to help you achieve maximum rental potential. To attract quality tenants, our property management firm invests in high-quality photography and staging, offered as part of our service or as an optional add-on.

Next, we promote your property through our database of prospective tenants and extend the search to leading property portals such as OpenRent, Rightmove and Zoopla, as well as social media and local advertising to maximise visibility and engagement.

Throughout the process, we maintain responsive communication and flexible viewing options to ensure a seamless experience for interested tenants. Each prospect is carefully screened to ensure your property is matched with high-quality tenants, ultimately maximising occupancy and rental income.

How do I get started with renting out my property through your agency?

To start renting a property through our property management firm, simply contact us via email, message, or by filling out the Free Rental Valuation form on our website. Once we receive your inquiry, a dedicated team member will respond promptly and guide you through every step of the rental process.

What are your fees for property management services?

The fee structure for property management services is competitive and fully transparent. For Buy-to-Let (BTL) properties, our management fee is set at 5% with no VAT. This covers a comprehensive range of property services aimed at efficiently managing your property investment and giving you peace of mind as a landlord.

If you have any further questions or would like to discuss our property services in more detail, please don't hesitate to get in touch. We're here to support you in maximising the returns on your investment.

Do you assist with the eviction process if necessary?

While we strive to minimise the likelihood of eviction through proactive communication and resolution of issues, we understand that circumstances may arise where eviction becomes necessary. In such cases, we are committed to providing support and guidance to landlords throughout the eviction process.

We have partnered with Agent Smart, a provider of legal services for landlords, to ensure that our clients have access to comprehensive legal support and guidance, including assistance with eviction proceedings, so you can navigate the process effectively and protect their interests.

Our collaborative approach ensures that you always have the resources and support you need to address challenging situations swiftly and professionally.

For Tenants

What documents do I need to provide as a prospective tenant?

As a prospective tenant, there are several documents you will typically need to provide when applying to rent a property through Jon Sol Property. These documents help us assess your suitability as a tenant and ensure a smooth application process.

Here's a list of common documents you may need to provide to our letting agents:

Proof of Identity: A government-issued photo ID such as a driver's licence, passport, or national ID card.
Proof of Income: Recent pay slips, bank statements, or an employment verification letter to demonstrate your ability to afford the rent.
Rental History: Contact information for previous landlords or rental references to verify your rental history and reliability as a tenant.
Credit Check Authorisation: Consent to perform a credit check to assess your creditworthiness and financial responsibility.
References: Personal or professional references who can vouch for your character and reliability as a tenant.

Do you conduct background checks on potential tenants?

Yes. As reputable letting agents, part of our thorough screening process, we conduct background checks on all prospective tenants, including employment and income verification, rental history, and creditworthiness. We may also request references from previous landlords to further confirm suitability.

Our commitment to fully referencing you as a prospective tenant helps us minimise risks for both you and landlords, ensuring a positive rental experience for all parties involved.

If you have any concerns or specific requirements regarding tenant screening, please feel free to discuss them with our team. We're happy to accommodate your needs.

How do you handle maintenance and repair requests for rental properties?

Our state-of-the-art maintenance reporting system enables you to conveniently log maintenance issues at any time directly from your phone. Once a maintenance request is submitted, it is instantly sent to our team, allowing us to take swift action to address the issue.

Whether it's a leaky tap, a malfunctioning appliance, or any other maintenance concern, our responsive system ensures that repairs are initiated promptly, minimising inconvenience for you and maintaining the integrity of the property. With this streamlined process in place, you can rest assured that your concerns will be addressed efficiently, contributing to a positive rental experience.

Who is responsible for paying utilities and other household bills?

As trusted letting agents, part of our property management firms' rental agreement, tenants are responsible for certain obligations, including the timely payment of their utility bills and other household expenses. To facilitate this process and promote ease and simplicity for you, we have partnered with Billing Better, a platform that allows you to consolidate all your bills, such as utilities, broadband, and council tax, into a single, convenient monthly payment.

This streamlined approach not only simplifies bill management but also helps you budget more effectively and avoid missed payments. The result? An enhanced overall rental experience for you and frictionless, responsible household management.